Trampolines are commonplace in many backyards across the country. Children spend countless summer hours on trampolines, but the danger of trampoline use was put back into the spotlight recently after a three-year-old boy in Florida was injured on a trampoline and required a body cast for recovery.
Because our patients are what keep us growing and succeeding, we understand the value of having a seamless line of communication between all parties. As the only orthopedic practice in Southern Nevada with a dedicated patient advocate, we at Nevada Orthopedic & Spine Center have placed emphasis on this area of our business to ensure satisfaction. With Rana Crisostomo leading the way as our Patient Advocate, we are more than certain that our patients are getting the best service possible day in and day out.
Born and raised in Guam, Rana came to Las Vegas in 2002. In 2009 she found herself working with Nevada Orthopedic & Spine Center in Medical Assisting, Front Desk Registration, and in the Diagnostic Department. As the years passed, Rana was learning every aspect of the practice from beginning to end in order to help her perfect the practice’s internal “language.” In January of 2012, Rana took over the Patient Advocate role, and hasn’t looked back since.
On a normal day, Rana says the part she enjoys the most is “making the human connection with patients in (her) attempt to help them with their care.” She typically will assist 20 or more patients per week, but volume has never been an issue. As always, Rana puts the patient first, stating “there have been certain patients that stick in my memory, but I look at every patient’s circumstance and ask myself ‘if the person was family–especially my dear grandmother–how best could I help them to a level that I would be satisfied?’”
While there are taxing parts to the job, such as explaining that there may be a substantial wait time before the next available appointment, Rana says that it’s all about learning how to resolve the issues and explain them to patients in a way they understand. “Many patients misunderstand the perceived lack of time that a doctor may spend with them during an appointment is not a personal slight, but rather the doctor’s efficiency gained through their varied experience and training,” she says. With an interest in social work and counseling, it’s no wonder that Rana has perfected the art of patient communication, and we can’t thank her enough for that!
After spending a number of years with the practice, Rana says there are a few things that people should absolutely know about her company. “We are dedicated to our patients’ care and positive outcomes,” she states. “We have treated virtually every kind of orthopedic case, and you are in the best hands possible. Nevada Orthopedic & Spine Center is truly an interdependent and interwoven practice that puts patients first.”
Thank you, Rana, for your continued dedication to our patients!
The winter 2016 edition of On The Move, Nevada Orthopedic & Spine Center’s newsletter, is now available and linked below. This newsletter offers referring practices updates, insights and tips to make their patients’ experiences with NOSC as stress-free and satisfying as possible.
Representatives of Nevada Orthopedic & Spine Center recently attended a health and wellness expo at Downtown Summerlin. Several hundred people visited the practice’s information booth. Events such as this are just one of the many ways that the practice educates the community about the expertise and capabilities of its physicians.
At Nevada Orthopedic & Spine Center, all of our Orthopedic Surgeons are board certified and fellowship trained in their respective specialties. We offer quality health care you can trust. As a patient, it is important to learn about the orthopedic surgeon that you are visiting at our office.
Join us for our new blog series, “Meet Our Providers” to learn more about our providers and their specialties.
Holman Chan, M.D. joined Nevada Orthopedic & Spine Center in 2013. Dr. Chan specializes in lower extremity disorders, including traumaticand acquired deformities of the foot and ankle. Dr. Chan holds expertise in arthroscopic procedures of the lower extremities and surgery in general orthopedics.
Dr. Chan received a Bachelor of Science in 2002 from The University of British Columbia, Vancouver. Dr. Chan attended The University of Alberta, Edmonton where he received a Doctor in Medicine in 2006. Dr. Chan completed his Surgical Internship and Residency in Orthopedic Surgery at The University of Alberta, Edmonton in 2011 holding the distinction of Chief
Resident, Orthopaedic Surgery. In 2011, under John Gorczyca, M.D., Dr. Chan completed an Orthopaedic Trauma Fellowship at Strong Memorial Hospital, Rochester, NY. He then completed a second fellowship under Steven Weinfeld, M.D. in Foot and Ankle at Mount Sinai Hospital, New York City, NY.
Pain is often the trigger to seek medical care and many patients experiencing pain seek treatment with an orthopedic surgeon. At Nevada Orthopedic & Spine Center, our board certified and fellowship trained orthopedic surgeons will identify why you are experiencing pain. After the reason for pain and discomfort is diagnosed, our orthopedic surgeons will create an individualized treatment strategy for you.
There are two categories to describe pain, Acute and Chronic. The American Academy of Orthopaedic Surgeons describes pain as “a sensory and emotional reaction precipitated by actual or anticipated injury; results from damage to tissue or nerves and is made worse by pressure or inflammation.” 1 In Orthopedics, you may experience acute pain, after an injury like a sprain, strain or broken bone. You may have chronic pain is more likely when you have a condition called osteoarthritis.
Chronic vs. Acute
Chronic pain is often defined as any pain lasting more than twelve weeks. Whereas acute pain is a normal sensation that alerts us to possible injury, chronic pain is very different. Chronic pain persists, often for months or even longer.2
Your Next Step
If you are experiencing pain or injury, first seek an appointment with your primary care physician if your insurance plan requires this step. If your insurance company does not require a referral from your primary care physician, contact Nevada Orthopedic & Spine Center to request and appointment with one of our board certified and fellowship trained orthopedic surgeons. Our mission is to provide quality health care you can trust and Nevada Orthopedic & Spine Center is setting the standard for care in Southern Nevada.
Congratulations to Holman Chan, M.D. who is ranked the #1 Orthopedic Surgeon in Henderson, Nevada on RateMDs. RateMDs is one of the most popular websites in the world where patients have the opportunity to review their experience with physicians and medical practices. Dr. Chan specializes in Foot and Ankle surgery, Trauma, and General Orthopedics and practices at the Henderson office of Nevada Orthopedic & Spine Center. To make an appointment with Dr. Chan at Nevada Orthopedic & Spine Center, please call 702.258.3773.
Nevada Orthopedic & Spine Center welcomes Holman Chan, M.D. to our Henderson office.
Holman Chan, M.D. was born in Vancouver, Canada. He received a Bachelor of Science in 2002 from The University of British Columbia, Vancouver. Dr. Chan attended The University of Alberta, Edmonton where he received a Doctor in Medicine in 2006. Dr. Chan completed his Surgical Internship and Residency in Orthopedic Surgery at The University of Alberta, Edmonton in 2011 holding the distinction of Chief Resident, Orthopaedic Surgery. In 2011, under John Gorczyca, M.D., Dr. Chan completed an Orthopaedic Trauma Fellowship at Strong Memorial Hospital, Rochester, NY. He then completed a second fellowship under Steven Weinfeld, M.D. in Foot and Ankle at Mount Sinai Hospital, New York City, NY.
Dr. Chan is thrilled to join Nevada Orthopedic & Spine Center and will begin seeing patients April 1, 2013.